Accelerating Property Management Reporting with Strategic Automation

ITLink enabled Frasers Property Group to streamline and automate their property performance management reporting, significantly improving efficiency, data accuracy, and driving strategic insights.

The Client

Name: Frasers Property Group
Industry: Real Estate
Location: Singapore
Challenge

The Reporting Challenge They Faced

Frasers Property Group faced significant delays and inefficiencies due to manual preparation of Property Management Reporting (PMR), inconsistent KPIs, and unreliable data that hindered strategic decision-making and productivity

External Problem

Manual preparation of property management reporting caused significant delays, taking extensive hours each month.

Internal Problem

Staff faced frustration and inefficiencies due to repetitive data reconciliation and inconsistent KPIs.

Technical Problem

Fragmented data systems and lack of integration resulted in unreliable and inconsistent metrics.

Business Impact

Decision-making was hindered, negatively impacting strategic responsiveness.

Phases

Our Path to Faster, More Accurate Reporting

PHASE 1

Diagnosis

We began with a full TM1 Health Check and stakeholder interviews. Key problems were uncovered:
Heavy reliance on manual data entry and reconciliation

Heavy reliance on manual data entry and reconciliation, consuming extensive resources.

Inconsistent metrics across different departments

Inconsistent metrics across different departments leading to unreliable performance tracking.

Limited technological integration

Limited technological integration causing fragmented data and reduced operational agility.

PHASE 2

Action

Our approach was structured to minimize disruption while accelerating measurable outcomes for finance and reporting teams.

Implemented IBM Planning Analytics (TM1)

Implemented IBM Planning Analytics (TM1) to automate PMR report preparation directly from SAP data, establishing a reliable single source of truth.

Redesigned month-end procedures

Redesigned month-end procedures to automate data staging, capturing and updating essential leasing contract details dynamically.

Standardized and harmonized KPI calculations and reporting metrics

Standardized and harmonized KPI calculations and reporting metrics, ensuring consistency across all departments.

Developed user-centric reporting interfaces

Developed user-centric reporting interfaces, shifting the team's role from report creators to strategic insight generators.

PHASE 3

Transition to automated, timely, and accurate reporting

Frasers Property Group successfully transitioned to automated, timely, and accurate reporting, freeing resources for strategic tasks, significantly boosting team productivity, morale, and decision-making capabilities.

Tangible Results Delivered

Real improvements in speed, accuracy, and team efficiency—measurable and sustained.

Achieve Similar Results
15%
Reduced staff workload
Reduced staff workload on report preparation by approximately 15%, reallocating time to strategic initiatives.
500m+
Achieved annual manpower cost savings
Achieved annual manpower cost savings of over half a million due to improved efficiency.
92%
Enhanced internal satisfaction
Enhanced internal satisfaction, achieving a 92% approval rating from internal stakeholders, demonstrating high user approval and successful adoption.
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