Simplifying Complex Systems Boosts Adoption and Efficiency

ITLink enabled Fuji Xerox to simplify their previously manual and complex systems, significantly improving user adoption, engagement, and overall operational efficiency.

The Client

Name: Fuji Xerox
Industry: Electronics
Location: Singapore
Challenge

The Reporting Challenge They Faced

Fuji Xerox faced low user adoption rates due to overly manual, complex, and cumbersome systems, negatively impacting productivity and effectiveness across their operations.

External Problem

Complex, manual operational processes were burdensome, reducing productivity and adoption rates.

Internal Problem

Employees faced confusion and resistance due to cumbersome workflows and tasks.

Technical Problem

Outdated and fragmented systems created unnecessary complexity and inefficiencies.

Business Impact

Operational productivity suffered, negatively impacting overall business performance and employee satisfaction.

Phases

Our Path to Faster, More Accurate Reporting

PHASE 1

Diagnosis

We began with a full TM1 Health Check and stakeholder interviews. Key problems were uncovered:
Highly manual processes

Highly manual processes requiring extensive user effort.

Complex systems

Complex systems leading to confusion and frustration among employees.

Inefficient workflows

Inefficient workflows causing resistance to adoption.

PHASE 2

Action

Our approach was structured to minimize disruption while accelerating measurable outcomes for finance and reporting teams.

Conducted thorough evaluations

Conducted thorough evaluations to identify manual bottlenecks and complexities in existing processes.

Implemented IBM TM1 integrated with Power BI

Implemented IBM TM1 integrated with Power BI to automate and simplify previously manual tasks.

Streamlined workflows and reporting processes

Streamlined workflows and reporting processes, significantly reducing complexity and time consumption.

Provided targeted training and support materials

Provided targeted training and support materials to ease the transition and ensure user proficiency.

PHASE 3

Fuji Xerox achieved substantial simplification of their operational systems

Fuji Xerox achieved substantial simplification of their operational systems, resulting in higher adoption rates, reduced frustration, and significantly enhanced productivity and employee satisfaction.

Tangible Results Delivered

Real improvements in speed, accuracy, and team efficiency—measurable and sustained.

Achieve Similar Results
70%
Increased user adoption rates
Increased user adoption rates by 70% within six months.
65%
Reduced complexity
Reduced complexity-related support queries by 65%.
40%
Improved operational productivity
Improved operational productivity by 40%, thanks to streamlined processes and reduced manual effort.
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